Refund Policy

Effective date: June 16, 2026

1. When you're eligible

Aletha Codex is a digital product delivered instantly — your license key and download appear on screen the moment your payment completes. We don't offer no-questions-asked refunds, but we'll make it right in genuine cases. Within 14 days of purchase, you may request a refund if: (a) the app won't install or run on a supported Mac (Apple Silicon, macOS 12 or newer) and our support team is unable to resolve it with you; or (b) you made an honest accidental or duplicate purchase and have not yet activated the license. For any claim that the app won't run, you must provide proof by email that Aletha Codex is not working on a supported Mac — a screenshot, a screen recording, or the error message — so we can verify the problem and try to fix it before a refund is issued.

2. Contact support first

Before requesting a refund, email alethacodex@gmail.com from your purchase email and describe the problem, including proof that it isn't working — a screenshot, a screen recording, or the error message you're seeing. Most issues are quick installation fixes we can walk you through — if we genuinely can't get it working, we'll refund you.

3. What isn't covered

Requests with no described, verifiable problem aren't eligible — for example "changed my mind" or "found it cheaper" — because the Software is fully functional and delivered as described. Buying on the wrong Mac is usually resolved with a free license transfer (email support), not a refund.

4. How refunds are issued

Approved refunds are returned to your original payment method via Stripe, typically within 5–10 business days.

5. After a refund

Because the Software runs offline and its license cannot be remotely disabled, on refund you must stop using and delete all copies. Continued use after a refund is a license violation.

6. Chargebacks

Please contact us first — we'd rather sort it out with you directly.